Corpus linguistics is a field that focuses on procedures or methods for studying or researching languages. This linguistic method uses data from language materials collected in a source called the corpus. Corpus is used to help provide, collect, and organize linguistic data for research and other academic purposes. So that the data can be arranged systematically and easily accessed electronically via a computer, such as Dr. Brookes’ project with his two colleagues which was presented at the 3rd session of the 3 in 1 Programme.

The 3rd session of the 3 in 1 Programme, Faculty of Cultural Studies (FCS) Universitas Brawijaya (UB) carried the sub-theme Applying Corpus Linguistics: Social Impact and Engagement in Digital Research on Wednesday (6/8/2022). The speaker in this session was Dr. Gavin Brookes from Lancaster University. He is a member of the UKRI Future Leader Fellow who has an interest in the field of corpus linguistics.

In this session, Dr. Brookes explained several impacts when applying corpus linguistics, namely (1) Impact in Corpora and Discourse Studies, and (2) Impact in Higher Education. He said that a lot of CADS research is (or has the potential to be) impactful, but we do not talk about issues like ‘impact’ very much. He explained this material according to the ‘Beyond the Checkbox’ Project that he had been working on for nine months, entitled The Language of Patient Feedback. A Corpus Linguistic Story of Online Health Communication.

This project deals with how to use digital data to get feedback from patients. This is an opportunity for patients to communicate with healthcare providers and share their experiences on the NHS (National Health Service). So, the project created by Dr. Brookes and his two colleagues makes it easy for patients to communicate their health and provide feedback on health services through online websites.

Dr. Brookes also uses keywords to explore how the feedback is given by the patient, namely by analyzing the words written by the patient, rating 1 based on punctuation/quotes, rating 3 based on the words ‘but, shame, generally, etc’, and rating 5 based on the words ‘and’ and ‘consistency’. So that through this project, the NHS knows what things need to be evaluated based on the data that has been collected and describes it as the most sophisticated approach they have ever come up with. [saa/dts/msh/PR FCS]